Frequently Asked Questions
Find answers to common questions about Kisho. Can't find what you're looking for? Contact us.
About Kisho
What is Kisho?
The platform includes four connected layers:
- Disease Intelligence — Patient-ready reports with gene associations, phenotypes, prevalence, FDA treatments, and clinical trial data
- News & Pipeline Monitoring — AI-curated news from 25+ authoritative sources, classified by category and significance
- Policy Tracking — 50-state legislative monitoring with AI classification across 9 NORD policy categories
- Patient & Community Resources — PAG directory, patient assistance programs, community stories, and support tools
Where does the data come from?
- MONDO Ontology — Disease classification backbone (23,529+ diseases)
- HPO — Clinical phenotypes with frequency data
- Orphanet — Prevalence estimates and epidemiological data
- ClinicalTrials.gov — Active and total trial counts per disease
- FDA — Orphan drug designations and approved treatments
- NIH / PubMed — Research publications and citation enrichment
- HGNC — Gene symbol validation (44,748 approved symbols)
- Monarch Initiative, MyGene.info, OpenTargets — Gene-disease associations
- 25+ news sources — FDA alerts, BioSpace, STAT News, Fierce Pharma, SEC filings, and more
- Congress.gov & LegiScan — Federal and state legislative data
Is Kisho free to use?
Developers can also access our API free — 1,000 requests/month, no credit card required. For higher volume, see our pricing plans.
Trust & Validation
What do the validation status badges mean?
- AI Draft (Gray) - Generated by AI from medical databases. Not yet reviewed by humans. May contain inaccuracies.
- Community Reviewed (Blue) - Reviewed by a verified community member. Basic accuracy check completed.
- Expert Validated (Green) - Validated by an accredited expert steward who has claimed responsibility for this report. Meets clinical standards.
- Community Edited (Teal) - Community contribution has been approved. Awaiting expert re-validation.
- Needs Review (Amber) - Content has changed significantly. Expert re-validation required.
Who are Expert Stewards?
- Have verified credentials (MD, PhD, genetic counselor, etc.)
- Specialize in the disease or related conditions
- Review all proposed changes before publication
- Maintain content accuracy as research evolves
- Stand behind the quality of their validations
Their names and credentials are publicly displayed on each report they steward.
Can I see who edited a report and what they changed?
- Every change made (with full text comparison)
- Who made each change (with credentials if professional)
- When changes were made
- Why changes were made (contributor notes)
- What sources were cited
Click "View History" on any disease page to see the full audit trail.
How is AI used in your reports?
Our AI:
- Synthesizes information from medical databases
- Generates patient-friendly explanations
- Preserves uncertainty language ("may," "research suggests")
- Scores contributions for moderation priority
Our AI does NOT:
- Validate medical accuracy (humans do this)
- Invent information not in sources
- Override expert decisions
- Remove uncertainty to sound more confident
Why do some reports say "Needs Review"?
- Significant content changes were made
- An admin reverted to a previous version
- Source data (MONDO, gene associations) was updated
- The expert steward released their claim
This status ensures transparency, so you know when content needs fresh expert review, rather than assuming everything is always current.
How do translations maintain accuracy?
- Expert-Validated English report → Expert-Validated Spanish translation
- When the English source changes, the Spanish translation is flagged "Needs Review"
- The original language (English) is always authoritative
- Each translation shows when it was last synced with the source
We use professional translation (DeepL API) and all translations display a disclaimer about source authority.
Disease Information
How do I search for a disease?
What information is available for each disease?
- Patient-friendly report sections (overview, symptoms, causes, diagnosis, treatment, prognosis, research)
- Gene associations from multiple validated sources
- Clinical phenotypes (HPO) with frequency data
- Prevalence estimates from Orphanet
- Inheritance patterns and age of onset
- FDA-approved treatments and orphan drug designations
- Clinical trial counts with direct ClinicalTrials.gov links
- Newborn screening status (RUSP) where applicable
- Patient assistance programs linked to the disease
- Related Patient Advocacy Groups
- News articles automatically linked via AI disease tagging
- PubMed citations supporting key claims
- External resources (OMIM, Orphanet, GARD, etc.)
What are the tabs on a disease page?
- Overview — Disease summary, information gap context for less-documented diseases
- Clinical — Symptoms, causes, gene associations, HPO clinical phenotypes
- Treatment — Treatment options, FDA-approved drugs, orphan drug designations, patient assistance programs
- Resources — Patient advocacy groups, external links, related diseases, questions for your care team
- Research — Research developments, clinical trials, newborn screening status
Can I see news related to a specific disease?
Some disease pages are missing patient-friendly content. Why?
Can I download disease information?
News Intelligence
What is Kisho's news intelligence?
Browse the latest at News Intelligence.
What are the news categories?
- Pipeline & Approvals — FDA decisions, clinical trial results, drug designations
- Policy & Access — Legislation, reimbursement, patient access changes
- Funding & Deals — M&A, investments, partnerships in rare disease
- Science & Discovery — Research breakthroughs, gene discoveries, mechanisms
- Community & Advocacy — PAG initiatives, patient stories, awareness campaigns
How does the importance scoring work?
- Breaking (90-100) — Major FDA approvals, landmark rulings
- High (70-89) — Significant developments with broad impact
- Standard (40-69) — Routine updates and industry news
- Low (1-39) — Background context and minor updates
Importance labels decay over time — a "Breaking" article becomes "Top Story" after 24 hours and loses its label after 7 days. This prevents stale urgency.
What are Daily Briefings?
Browse briefings at Daily Briefings.
How are news articles linked to diseases?
Policy Tracking
What is Kisho's policy tracker?
Explore the tracker at Policy Intelligence.
What policy categories do you track?
- Medicaid Financial Protections
- Medicaid Continuous Eligibility
- Newborn Screening — Core Conditions
- Newborn Screening — Secondary Conditions
- Step Therapy Protections
- Rx Cost Protections
- State Insurance Reforms
- Telehealth Access
- Rare Disease Advisory Committees (RDAC)
How often is policy data updated?
Can I get alerts on policy changes?
Newsletter & Alerts
Do you have a newsletter?
- Weekly Digest — Delivered Mondays, a curated summary of the week's most important rare disease news
- Daily Briefing — Delivered weekday mornings, covering pipeline approvals, policy changes, funding, and research
Both are free forever. Subscribe from the News page or the homepage.
Can I choose which topics I receive?
How do I unsubscribe?
Patient Assistance Programs
What are patient assistance programs?
Where does the assistance program data come from?
- NORD (National Organization for Rare Disorders)
- PAN Foundation
- Good Days
- HealthWell Foundation
This covers 328+ programs with 621+ disease links. Program statuses are synced daily to stay current.
How do I find programs for my disease?
Community Contributions
How can I contribute to disease information?
How are contributions reviewed?
- AI Review - Scores accuracy, clarity, appropriateness, and source quality
- Expert Steward Review - The disease page steward (if claimed) reviews your contribution
- Admin Review - Flagged items are reviewed by our moderation team
When approved, the report's validation status may change to "Community Edited" until the expert steward re-validates it as "Expert Validated."
What makes a good contribution?
- Are accurate and based on reliable sources
- Use clear, patient-friendly language
- Include citations to medical literature or authoritative sources
- Focus on factual information without promotional content
Can I see the history of changes to a disease page?
Patient Advocacy Groups (PAGs)
What is a PAG?
How can I find a PAG for my disease?
How can I register my organization as a PAG?
- Create an account on Kisho
- Go to the PAG Registration page
- Complete the registration form with your organization details
- Submit for verification
What is a RDCP identifier?
How long does PAG verification take?
API & Developers
Do you offer API access?
What does the API include?
- Disease reports with all sections, genes, phenotypes, and computed fields
- Disease search with advanced filters (inheritance, onset, prevalence, trials)
- Bulk disease fetching (up to 50 per request)
- News articles with AI classification, significance scores, and disease tagging
- Policy bills with category classification and state filtering
- Patient assistance programs linked to diseases
- FDA orphan drug designations and approved treatments
- HPO clinical phenotypes with frequency data
- Newborn screening (RUSP) status
- Disease categories and classification taxonomy
See the full API documentation and interactive playground.
How much does API access cost?
- Free - $0/month (1,000 requests/month, no credit card required)
- API Self-Serve - $500/month (50,000 requests/month)
- Enterprise - Custom pricing for high-volume or custom needs
Start free and upgrade when you're ready, or talk to our team about enterprise plans.
Can I white-label your content?
Talk to our team to discuss white-label options.
Do you offer custom content projects?
Projects typically range from $2,000 to $10,000 depending on scope.